SCIS Air Security

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Technology Services that Support the Aviation Industry

We provide customized IFE solutions, equipment logistics, and mobile lifecycle management. We have experience handling thousands of devices with multiple MDMs.

Mobile Lifecycle Management

We provide end-to-end mobile lifecycle services that help improve employee productivity, support more efficient operations, and enhance the customer experience.

Project Management

We work with our customers to develop a successful mobile device strategy, from initial equipment selection through device setup, distribution, warehousing, repairs, and end-of-life service.

Productivity

From creation of the gold image to kitting, MDM management, and testing, we are committed to a streamlined process, while ensuring 100% tested and working devices are delivered.

Responsiveness

We provide a dedicated project manager to ensure our customers have a single point-of-contact to aid with deployment plans, spare pool management, warranties, and repairs. A 24x7 help desk is also available to support end user troubleshooting and equipment swaps.

Equipment Logistics

With over 700 SIDA-badged employees located in 39 major US airports, SCIS is uniquely positioned to serve the aviation industry. Specializing in In-Flight Entertainment (IFE) and Point-of-Sale (POS) devices, we are unmatched in our ability to quickly provision devices on and off aircraft. We can also service devices located in terminals, lounges, or anywhere elsewhere around the airport.

Accuracy

We provision devices to hundreds of aircraft each day. Our state-of-the-art inventory management and aircraft tracking system allows our customers to know exactly where their high-value technology assets are located around the globe.

Reliability

Our airline customers depend on us to charge, clean, transmit, update, and test their devices while they are on the ground. Our proven processes improve product reliability, enhance equipment utilization, and improve the end-user experience.

Attention to detail

First impressions matter. We take great care to ensure that the equipment we deliver is clean, working, and presentable for your passengers and crew.

On-time performance

We understand better than anybody the need for consistent, on-time deliveries to your aircraft. We have serviced over 250,000 flights in the last 12 months with not a single delay.

Help Desk & Support

We offer a 24/7 help desk scaled for your business needs. Our help desk employees are trained to provide technical assistance specific to your hardware & software.

When a problem cannot be resolved in the field, we support a number of replacement methods including advance replacement, replacement on notification, replacement on arrival, or on-site white glove device swaps. We can repair the devices at our triage facility or manage a 3rd party repair in order to best support your operations and meet all SLAs.

Triage & Repairs

From our primary distribution and triage center centrally located in Dallas, TX, we can support the maintenance and repair of any mobile device project. Our expertly trained technicians support a multitude of device types, with extensive experience in airline IFE and POS equipment. We are best structured to maximize cycle times to repair, test, and return equipment to the field ready for use.

“Just a quick note to thank you for your support and partnership in getting your team to Seattle to help us to get our devices updated on the new software. We could not have done this without your partnership and for that we are tremendously grateful."

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