SCIS Air Security
Technology Services that Support the Aviation Industry
We provide customized IFE solutions, equipment logistics, and mobile lifecycle management. We have experience handling thousands of devices with multiple MDMs.
Mobile Lifecycle Management
We provide end-to-end mobile lifecycle services that help improve employee productivity, support more efficient operations, and enhance the customer experience.
With over 700 SIDA-badged employees located in 39 major US airports, SCIS is uniquely positioned to serve the aviation industry. Specializing in In-Flight Entertainment (IFE) and Point-of-Sale (POS) devices, we are unmatched in our ability to quickly provision devices on and off aircraft. We can also service devices located in terminals, lounges, or anywhere elsewhere around the airport.
Help Desk & Support
We offer a 24/7 help desk scaled for your business needs. Our help desk employees are trained to provide technical assistance specific to your hardware & software.
When a problem cannot be resolved in the field, we support a number of replacement methods including advance replacement, replacement on notification, replacement on arrival, or on-site white glove device swaps. We can repair the devices at our triage facility or manage a 3rd party repair in order to best support your operations and meet all SLAs.
Triage & Repairs
From our primary distribution and triage center centrally located in Dallas, TX, we can support the maintenance and repair of any mobile device project. Our expertly trained technicians support a multitude of device types, with extensive experience in airline IFE and POS equipment. We are best structured to maximize cycle times to repair, test, and return equipment to the field ready for use.
“Just a quick note to thank you for your support and partnership in getting your team to Seattle to help us to get our devices updated on the new software. We could not have done this without your partnership and for that we are tremendously grateful."